Privacy Policy

This Privacy Policy describes how Black Health collects, uses, shares, and protects information about visitors to blackhealth.org and users of our products and services. By using our services, you agree to the collection and use of information in accordance with this policy.

Analytics: We use Google Analytics 4 to understand site usage in aggregate, including pages visited, approximate region, and device type. IP anonymization is enabled. Google Analytics sets cookies and does not collect personally identifiable information such as your name or email address.

Email subscribers: If you subscribe to our newsletter, we collect your email address. We use Resend to manage email delivery. Your email address is stored on Resend's servers. We do not collect any additional personal information for newsletter subscriptions.

Provider listings: If you submit a provider application or claim a provider listing, we collect your name, email address, credentials, practice information, and NPI number (if provided). Paid listing information is processed through Stripe.

Contact forms: If you contact us via our contact form, we collect your name, email address, topic, and message. This information is stored in our database and used only to respond to your inquiry.

We use collected information to: operate and improve the site and our services; respond to your inquiries; deliver the newsletter to subscribers; manage provider listings; process payments for paid listings; detect and prevent fraud and abuse; comply with legal obligations.

We never sell, rent, or trade the personal information you give us. We share information only with the following service providers, strictly for the purpose of delivering our services:

Care connection referrals: if you ask us to connect you with a care partner (for example an online therapy or telehealth service) or with a listed provider, we share your name, contact details, and the care category you selected with that named partner or provider, only after you give explicit consent on the request form. We may be compensated when you connect with a partner, and we disclose this on the form itself. We keep a record of your consent, and we delete the name, email, and phone number from these referral records 90 days after the referral closes. We do not collect or share symptom descriptions or medical history in these referrals.

Black Health uses cookies for core site functionality, such as keeping you signed in when you have an account, and for analytics through Google Analytics 4, with IP anonymization enabled. Our advertising partners, managed through Mediavine, may set third-party cookies to deliver and measure the ads that fund our free content. You can limit or delete cookies through your browser settings.

Ads on this site are served and managed by Mediavine, through its Journey program. Third party vendors, including Google, use cookies to serve ads based on prior visits to this and other websites. Google's use of advertising cookies enables it and its partners to serve ads based on your visits to this site and other sites on the internet. You can opt out of personalized advertising in Google Ads Settings or at www.aboutads.info.

Where the law requires consent before personalized ads, as in the European Economic Area and the United Kingdom, Mediavine's consent tool asks for it first. Mediavine's required disclosure follows: what its partners collect, and the industry pages where you can opt out.

The Website works with Mediavine to manage third-party interest-based advertising appearing on the Website. Mediavine serves content and advertisements when you visit the Website, which may use first and third-party cookies. A cookie is a small text file which is sent to your computer or mobile device (referred to in this policy as a “device”) by the web server so that a website can remember some information about your browsing activity on the Website.

First party cookies are created by the website that you are visiting. A third-party cookie is frequently used in behavioral advertising and analytics and is created by a domain other than the website you are visiting. Third-party cookies, tags, pixels, beacons and other similar technologies (collectively, “Tags”) may be placed on the Website to monitor interaction with advertising content and to target and optimize advertising. Each internet browser has functionality so that you can block both first and third-party cookies and clear your browser’s cache. The "help" feature of the menu bar on most browsers will tell you how to stop accepting new cookies, how to receive notification of new cookies, how to disable existing cookies and how to clear your browser’s cache. For more information about cookies and how to disable them, you can consult the information at All About Cookies.

Without cookies you may not be able to take full advantage of the Website content and features. Please note that rejecting cookies does not mean that you will no longer see ads when you visit our Site. In the event you opt-out, you will still see non-personalized advertisements on the Website.

The Website collects the following data using a cookie when serving personalized ads:

Mediavine Partners (companies listed below with whom Mediavine shares data) may also use this data to link to other end user information the partner has independently collected to deliver targeted advertisements. Mediavine Partners may also separately collect data about end users from other sources, such as advertising IDs or pixels, and link that data to data collected from Mediavine publishers in order to provide interest-based advertising across your online experience, including devices, browsers and apps. This data includes usage data, cookie information, device information, information about interactions between users and advertisements and websites, geolocation data, traffic data, and information about a visitor’s referral source to a particular website. Mediavine Partners may also create unique IDs to create audience segments, which are used to provide targeted advertising.

If you would like more information about this practice and to know your choices to opt-in or opt-out of this data collection, please visit National Advertising Initiative opt out page. You may also visit Digital Advertising Alliance website and Network Advertising Initiative website to learn more information about interest-based advertising. You may download the AppChoices app at Digital Advertising Alliance’s AppChoices app to opt out in connection with mobile apps, or use the platform controls on your mobile device to opt out.

For specific information about Mediavine Partners, the data each collects and their data collection and privacy policies, please visit Mediavine Partners.

All data transmitted to and from Black Health is encrypted in transit using TLS. Data at rest in our database is encrypted. We follow industry-standard security practices and review our security posture regularly. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Newsletter subscriber data is retained until you unsubscribe. Contact form submissions are retained for two years. Provider application and listing data is retained for the duration of your listing and for three years thereafter.

You have the right to access, correct, and delete your personal information. To exercise these rights, email our contact form. We will respond within 30 days. You may also unsubscribe from our newsletter at any time via the unsubscribe link in any email we send.

California residents have the right to request disclosure of the categories of personal information we have collected about you, the purposes for which we use it, the categories of third parties with whom we share it, and the categories of information we have sold or disclosed for a business purpose. We do not sell the personal information you give us, such as your email address or a message you send. Advertising cookies set by our ad partners may count as a sale or share of data under California law; the Advertising section above explains how to opt out of personalized ads. To submit a verifiable consumer request, email our contact form.

If you are located in the European Union or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including the right to data portability, the right to restrict processing, and the right to lodge a complaint with your local supervisory authority. Our lawful basis for processing personal data is: performance of a contract (for provider listings), legitimate interests (for analytics and security), and consent (for newsletter subscriptions and for personalized advertising). Contact our contact form for any GDPR-related requests.

Black Health is intended for adults. We do not knowingly collect personal information from children under the age of 13. If we discover that a child under 13 has submitted personal information, we will delete it promptly. If you believe a child under 13 has provided us with personal information, contact our contact form.

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised effective date. Continued use of our services after the effective date constitutes acceptance of the updated policy.

Privacy questions: our contact form. Legal notices: our contact form.