Compare with other hospitals in Conway
CMS Hospital Compare measure groups
Mortality
5
measures reported
Safety
4
measures reported
1 better than national
Readmission
8
measures reported
1 worse than national
Patient experience
8
HCAHPS dimensions
Timely & effective
11
measures reported
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See a clinician todayBaptist Health Medical Center- Conway in context
Baptist Health Medical Center- Conway is an acute-care hospital in Conway, Arkansas, run as a non-profit hospital and part of Baptist Health. Medicare certifies it under CMS Certification Number 040154, the number CMS uses for this hospital in its Care Compare files.
CMS Hospital Compare gives this facility an overall rating of 3 of 5 stars. Compared with the national rate: mortality, none of 5 measures better or worse; safety, 1 better and 0 worse of 4 measures; readmission, 0 better and 1 worse of 8 measures. The overall rating combines five groups of measures (mortality, safety of care, readmission, patient experience, and timely and effective care). CMS does not break it down by patient race.
In the CMS file, Baptist Health Medical Center- Conway reports emergency services, which puts it under EMTALA, the federal law that requires it to screen anyone who comes to its emergency department and to stabilize an emergency condition whether or not the patient can pay, and it meets CMS's criteria for the Birthing-Friendly designation.
Statewide context: Arkansas has one of the highest Black maternal mortality ratios in the country per CDC PMSS state-level estimates. UAMS runs the state's only academic medical center and handles most complex obstetric referrals.
For Black patients
If you are a Black patient being seen at Baptist Health Medical Center- Conway in Conway, Arkansas, a few concrete steps:
- Bring someone with you. A partner, a relative, a friend or a doula can take notes, ask questions and speak up when you cannot. Under federal hospital rules (42 CFR 482.13(h)) you have the right to receive the visitors you choose, and the hospital must tell you about that right. It may restrict visits only for clinically necessary or reasonable reasons set out in its written policy, and never on the basis of race, color, national origin, religion, sex, gender identity, sexual orientation or disability.
- For ongoing primary care, our Arkansas provider directory lists Black clinicians who chose to be listed. Filter to your insurance first.
- If the hospital doesn't take your coverage, the closest Federally Qualified Health Center is listed under our FQHCs in this area. FQHCs serve every patient on a sliding-fee scale regardless of insurance status.
- For help paying for care, our Arkansas Medicaid guide explains eligibility, documents and how to apply.
- If you are treated dismissively or your pain is ignored, file a grievance. Every Medicare-certified hospital must run a grievance process (42 CFR 482.13(a)(2)): it must tell you whom to contact, accept a written or verbal grievance, set time frames for reviewing it, and give you a written decision. Concerns about the quality of your care or a premature discharge can be referred to Medicare's Quality Improvement Organization.
After a hospital stay in Conway
If you or a family member will need care after discharge, these are the Medicare-certified providers in Conway, with the quality data CMS publishes for each one. Under federal rules (42 CFR 482.43(d)), when you are referred for home health or a skilled nursing stay, the hospital must give you a list of the Medicare-certified agencies and facilities available to you and tell you that the choice among them is yours.
Alternatives & nearby care
Sliding-scale clinics
FQHCs near Conway
Federally Qualified Health Centers, take Medicaid and uninsured on sliding scale.
Providers
Providers in AR
Black clinicians in AR, by specialty, city and insurance.
State rollup
All hospitals in Arkansas
Safety-net systems, state scorecard, rollups by CMS star rating.
Black maternal health context for Baptist Health Medical Center- Conway
Baptist Health Medical Center- Conway meets CMS's criteria for the Birthing-Friendly designation, according to the CMS Hospital General Information file. If you're choosing a delivery hospital, the questions to ask are: how it handles hemorrhage, how fast it responds to eclampsia or HELLP syndrome, whether your doula can be with you, and what postpartum follow-up looks like.
Emergency department context
Baptist Health Medical Center- Conway reports emergency services to CMS. If you're going to the ED, name your symptoms specifically and ask that the workup you want (EKG, troponin, imaging) be done or that the reason it was not be written in your chart. Bring a family member or friend to advocate.
Coverage + benefits in Arkansas
Hospitals that take part in hospital presumptive eligibility (42 CFR 435.1110) can start temporary Medicaid coverage on the spot from preliminary information while your full application is processed. Ask the financial counselor whether Baptist Health Medical Center- Conway does, and ask about its financial assistance (charity care) policy. Anyone enrolled in Medicaid is automatically income-eligible for WIC under federal adjunctive eligibility (7 CFR 246.7).
Frequently asked questions
What is the CMS rating of Baptist Health Medical Center- Conway?
Baptist Health Medical Center- Conway has a CMS overall hospital rating of 3 out of 5 stars. CMS Hospital Compare combines mortality, safety, readmissions, patient experience, and timely-effective-care measures into this single rating.
What kind of hospital is Baptist Health Medical Center- Conway?
Baptist Health Medical Center- Conway is a non-profit hospital, part of Baptist Health.
Does Baptist Health Medical Center- Conway have an emergency room or labor and delivery?
In the CMS Hospital General Information file, Baptist Health Medical Center- Conway reports emergency services and meets the criteria for CMS's Birthing-Friendly designation.
Where is Baptist Health Medical Center- Conway located?
Baptist Health Medical Center- Conway is at 1555 Exchange Avenue, Conway, AR, 72032. Phone: (501) 585-2000.
References & primary sources
- CMS Hospital Compare, Hospital General Information (the source for the overall star rating, measure-group counts, ownership, emergency services and the Birthing-Friendly flag): data.cms.gov/provider-data/dataset/xubh-q36u.
- This hospital on Medicare Care Compare: Care Compare search by CCN.
- 42 CFR Part 482, Medicare Conditions of Participation for Hospitals (the source for the visitation and grievance rights above): ecfr.gov, Title 42 Part 482.
CMS Hospital General Information file dated