Novant Health Matthews Medical Center
1500 Matthews Twnshp Prkwy Box 3310, Matthews, NC 28106 · (704) 384-6500
CMS rating
4/5
Overall hospital rating
Ownership
Non-profit
Voluntary non-profit - Other
CMS Hospital Compare measure groups
Mortality
6
measures reported
Safety
8
measures reported
1 better than national
Readmission
8
measures reported
2 worse than national
Patient experience
8
HCAHPS dimensions
Timely & effective
11
measures reported
Novant Health Matthews Medical Center in context
NOVANT HEALTH MATTHEWS MEDICAL CENTER is an acute-care hospital in Matthews, North Carolina, running as a non-profit hospital and operates as part of Novant Health. The facility is Medicare-certified under CMS Certification Number 340171, which is the join key across Hospital Compare, MACRA, and most state discharge scorecards.
CMS Hospital Compare assigns this facility an overall rating of 4 of 5 stars — above the national median. On measure groups versus the national rate, the facility is: 6 mortality measures reported with none flagged; 1 better of 8 safety; 2 worse of 8 readmission. CMS's composite rating weights mortality, safety, readmission, patient experience, and timely & effective care across all reporting measures; it is not stratified by patient race.
Operationally: NOVANT HEALTH MATTHEWS MEDICAL CENTER operates an emergency department (EMTALA-covered, which means it must screen and stabilize any patient regardless of ability to pay), and the CMS Birthing-Friendly designation, which requires attesting to the Alliance for Innovation on Maternal Health (AIM) obstetric safety bundles.
Statewide context: North Carolina adopted Medicaid expansion effective December 2023. Atrium Health, UNC, Duke, and ECU Health carry most complex-case admissions; ECU anchors rural Eastern NC maternal health.
For Black patients
If you are a Black patient being seen at NOVANT HEALTH MATTHEWS MEDICAL CENTER in Matthews, North Carolina, a few concrete steps:
- Bring an advocate. National data from CDC's Black maternal mortality review show the single biggest reduction in missed-diagnosis rates comes from a second set of ears in the room — a partner, a doula, a family member. Ask in advance that they be credentialed as a visitor; the hospital cannot turn away a designated support person.
- If you need ongoing primary care, our North Carolina provider directory filters to physicians who accept Medicaid and speak Spanish / Haitian Creole / ASL where relevant. Filter to your insurance first.
- If the hospital doesn't take your coverage, the closest Federally Qualified Health Center is listed under our FQHCs in this area. FQHCs serve every patient on a sliding-fee scale regardless of insurance status.
- For help paying for care, the state Medicaid navigator at /medicaid/north-carolina/ explains eligibility, documents, and how to apply (same-day presumptive eligibility for pregnancy).
- If you are treated dismissively or your pain is ignored, every Medicare-certified hospital is required by CMS Conditions of Participation (42 CFR 482.13) to have a grievance procedure; file in writing and request the CMS regional office contact if the hospital ombuds does not respond within seven days.
Alternatives & nearby care
Sliding-scale clinics
FQHCs near Matthews
Federally Qualified Health Centers — take Medicaid and uninsured on sliding scale.
Providers
Providers in NC
Filter our directory to NC — by specialty, language, Medicaid acceptance.
State rollup
All hospitals in North Carolina
Safety-net systems, state scorecard, rollups by CMS star rating.
References & primary sources
- CMS Hospital Compare — Hospital General Information (the primary source for overall star rating, measure-group counts, ownership, ER, birthing-friendly flag): data.cms.gov/provider-data/dataset/xubh-q36u.
- CMS Care Compare facility profile — this hospital's public page: Care Compare.gov search by CCN.
- 42 CFR Part 482 — Medicare Conditions of Participation for Hospitals (source for grievance-procedure rights + EMTALA): ecfr.gov / Title 42 Part 482.
- Alliance for Innovation on Maternal Health (AIM) — the obstetric safety bundles underlying the CMS Birthing-Friendly designation: saferbirth.org.
Data refreshed: