Black Case Management / Patient Navigation Providers
Black case managers and navigators: help navigating insurance, appointments, and the healthcare maze. Critical for cancer and chronic disease patients.
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Maintained by the Black Health editorial team · Updated June 2026
We don't have a verified Black Case Management / Patient Navigation listed yet. The guide below and the city links are a good place to start.
What to know about Black Case Management / Patient Navigation care
Patient navigators and case managers help patients move through the healthcare system, getting appointments scheduled, insurance authorizations completed, transportation arranged, records transferred. Navigation programs have been shown to reduce racial disparities in cancer outcomes by ensuring Black patients receive timely, guideline-concordant care (George et al., Cancer, 2019). Navigation is often a free, community- or clinic-based service.
What case managers do
- Insurance appeal and prior authorization help
- Appointment scheduling and follow-up reminders
- Transportation coordination
- Records transfer between providers
- Social services connection (housing, food, utility help)
- Patient education and reminder calls
Advocacy prompts
- Is your service free, or is it billed through insurance?
- What's your caseload? How often will we be in contact?
- Can you help with out-of-pocket cost assistance programs?
Frequently asked questions
How do I find a Black Case Management / Patient Navigation Provider in the US?
Use the search and filter tools on this page to browse verified Black Case Management / Patient Navigation Providers in the US. You can filter by telehealth, insurance accepted, and whether the Case Management / Patient Navigation Provider is accepting new patients. If the list is short, consider virtual options as many Black Case Management / Patient Navigation Providers serve patients statewide or nationwide.
Are there virtual or telehealth Black Case Management / Patient Navigation Providers serving the US?
Yes. Many Black Case Management / Patient Navigation Providers offer telehealth appointments in addition to or instead of in-person visits. Use the telehealth filter on this page to see providers who offer virtual care, which can expand your options significantly if local availability is limited.
Why does seeing a Black Case Management / Patient Navigation Provider matter?
Research consistently shows that racial concordance between patients and their care team is associated with better communication, greater trust, and improved health outcomes. Patients who share a racial or cultural background with their Case Management / Patient Navigation Provider often report feeling more understood and are more likely to follow through on care plans.
What should I ask a Case Management / Patient Navigation Provider before working with them?
Ask whether they are accepting new patients, what insurance they accept, and whether they offer telehealth or in-person visits. It is also worth asking about their experience with conditions relevant to you, their communication style, and how they handle after-hours questions or urgent concerns.
Do Black Case Management / Patient Navigation Providers in the US accept insurance or Medicaid?
Many Black Case Management / Patient Navigation Providers listed in this directory accept major insurance plans and some accept Medicaid or Medicare. Use the insurance and Medicaid filters on this page to narrow your search. Contact the provider directly to confirm your specific plan is accepted before scheduling.
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