Baystate Wing Hospital
40 Wright Street, Palmer, MA 01069 · (413) 283-7651
CMS rating
5/5
Overall hospital rating
Ownership
Non-profit
Voluntary non-profit - Other
CMS Hospital Compare measure groups
Mortality
4
measures reported
1 better than national
Safety
4
measures reported
1 better than national
Readmission
7
measures reported
Patient experience
8
HCAHPS dimensions
Timely & effective
10
measures reported
Baystate Wing Hospital in context
BAYSTATE WING HOSPITAL is an acute-care hospital in Palmer, Massachusetts, running as a non-profit hospital. The facility is Medicare-certified under CMS Certification Number 220030, which is the join key across Hospital Compare, MACRA, and most state discharge scorecards.
CMS Hospital Compare assigns this facility an overall rating of 5 of 5 stars — the top tier on CMS's 1–5 scale. On measure groups versus the national rate, the facility is: 1 better of 4 mortality; 1 better of 4 safety; 7 readmission measures reported with none flagged. CMS's composite rating weights mortality, safety, readmission, patient experience, and timely & effective care across all reporting measures; it is not stratified by patient race.
Operationally: BAYSTATE WING HOSPITAL operates an emergency department (EMTALA-covered, which means it must screen and stabilize any patient regardless of ability to pay).
Statewide context: The Center for Health Information and Analysis (CHIA) publishes the most detailed state hospital scorecard in the Northeast, including patient-experience scores stratified by race and by payer. Boston Medical Center is the state's largest safety-net teaching hospital.
For Black patients
If you are a Black patient being seen at BAYSTATE WING HOSPITAL in Palmer, Massachusetts, a few concrete steps:
- Bring an advocate. National data from CDC's Black maternal mortality review show the single biggest reduction in missed-diagnosis rates comes from a second set of ears in the room — a partner, a doula, a family member. Ask in advance that they be credentialed as a visitor; the hospital cannot turn away a designated support person.
- If you need ongoing primary care, our Massachusetts provider directory filters to physicians who accept Medicaid and speak Spanish / Haitian Creole / ASL where relevant. Filter to your insurance first.
- If the hospital doesn't take your coverage, the closest Federally Qualified Health Center is listed under our FQHCs in this area. FQHCs serve every patient on a sliding-fee scale regardless of insurance status.
- For help paying for care, the state Medicaid navigator at /medicaid/massachusetts/ explains eligibility, documents, and how to apply (same-day presumptive eligibility for pregnancy).
- If you are treated dismissively or your pain is ignored, every Medicare-certified hospital is required by CMS Conditions of Participation (42 CFR 482.13) to have a grievance procedure; file in writing and request the CMS regional office contact if the hospital ombuds does not respond within seven days.
Alternatives & nearby care
Sliding-scale clinics
FQHCs near Palmer
Federally Qualified Health Centers — take Medicaid and uninsured on sliding scale.
Providers
Providers in MA
Filter our directory to MA — by specialty, language, Medicaid acceptance.
State rollup
All hospitals in Massachusetts
Safety-net systems, state scorecard, rollups by CMS star rating.
References & primary sources
- CMS Hospital Compare — Hospital General Information (the primary source for overall star rating, measure-group counts, ownership, ER, birthing-friendly flag): data.cms.gov/provider-data/dataset/xubh-q36u.
- CMS Care Compare facility profile — this hospital's public page: Care Compare.gov search by CCN.
- 42 CFR Part 482 — Medicare Conditions of Participation for Hospitals (source for grievance-procedure rights + EMTALA): ecfr.gov / Title 42 Part 482.
- Alliance for Innovation on Maternal Health (AIM) — the obstetric safety bundles underlying the CMS Birthing-Friendly designation: saferbirth.org.
Data refreshed: