Rivers Health
2520 Valley Drive, Point Pleasant, WV 25550 · (304) 675-4340
CMS rating
1/5
Overall hospital rating
Ownership
Non-profit
Voluntary non-profit - Private
CMS Hospital Compare measure groups
Mortality
3
measures reported
Safety
2
measures reported
Readmission
6
measures reported
1 worse than national
Patient experience
8
HCAHPS dimensions
Timely & effective
8
measures reported
Rivers Health in context
RIVERS HEALTH is an acute-care hospital in Point Pleasant, West Virginia, running as a non-profit hospital. The facility is Medicare-certified under CMS Certification Number 510012, which is the join key across Hospital Compare, MACRA, and most state discharge scorecards.
CMS Hospital Compare assigns this facility an overall rating of 1 of 5 stars — the bottom tier on CMS's 1–5 scale. On measure groups versus the national rate, the facility is: 3 mortality measures reported with none flagged; 2 safety measures reported with none flagged; 1 worse of 6 readmission. CMS's composite rating weights mortality, safety, readmission, patient experience, and timely & effective care across all reporting measures; it is not stratified by patient race.
Operationally: RIVERS HEALTH operates an emergency department (EMTALA-covered, which means it must screen and stabilize any patient regardless of ability to pay).
Statewide context: WVU Medicine's Ruby Memorial in Morgantown is the state's largest teaching hospital and Level I trauma center. Charleston Area Medical Center runs the Southern WV tertiary network.
For Black patients
If you are a Black patient being seen at RIVERS HEALTH in Point Pleasant, West Virginia, a few concrete steps:
- Bring an advocate. National data from CDC's Black maternal mortality review show the single biggest reduction in missed-diagnosis rates comes from a second set of ears in the room — a partner, a doula, a family member. Ask in advance that they be credentialed as a visitor; the hospital cannot turn away a designated support person.
- If you need ongoing primary care, our West Virginia provider directory filters to physicians who accept Medicaid and speak Spanish / Haitian Creole / ASL where relevant. Filter to your insurance first.
- If the hospital doesn't take your coverage, the closest Federally Qualified Health Center is listed under our FQHCs in this area. FQHCs serve every patient on a sliding-fee scale regardless of insurance status.
- For help paying for care, the state Medicaid navigator at /medicaid/west-virginia/ explains eligibility, documents, and how to apply (same-day presumptive eligibility for pregnancy).
- If you are treated dismissively or your pain is ignored, every Medicare-certified hospital is required by CMS Conditions of Participation (42 CFR 482.13) to have a grievance procedure; file in writing and request the CMS regional office contact if the hospital ombuds does not respond within seven days.
Alternatives & nearby care
Sliding-scale clinics
FQHCs near Point Pleasant
Federally Qualified Health Centers, take Medicaid and uninsured on sliding scale.
Providers
Providers in WV
Filter our directory to WV, by specialty, language, Medicaid acceptance.
State rollup
All hospitals in West Virginia
Safety-net systems, state scorecard, rollups by CMS star rating.
Emergency department context
Rivers Health has a 24/7 emergency department. Black patients face documented disparities in ED triage and pain management, Black patients with comparable cardiac symptoms wait 20-25 minutes longer for evaluation per the AHRQ National Healthcare Quality Report. If you're going to the ED, name your symptoms specifically and ask for the workup you want documented (EKG, troponin, imaging). Bring a family member or friend to advocate.
Coverage + benefits in West Virginia
Most U.S. hospitals accept Medicaid, Medicare, and private insurance. Hospital financial counselors can enroll uninsured patients in Medicaid the same day under presumptive eligibility rules. Anyone enrolled in Medicaid is automatically income-eligible for WIC under federal adjunctive eligibility (7 CFR 246.7).
Frequently asked questions
What is the CMS rating of Rivers Health?
Rivers Health has a CMS overall hospital rating of 1 out of 5 stars. CMS Hospital Compare combines mortality, safety, readmissions, patient experience, and timely-effective-care measures into this single rating.
What kind of hospital is Rivers Health?
Rivers health is a voluntary non-profit - private facility.
Does Rivers Health have an emergency room or labor and delivery?
Rivers Health offers a 24/7 emergency department.
Where is Rivers Health located?
Rivers Health is at 2520 Valley Drive, Point Pleasant, WV, 25550. Phone: (304) 675-4340.
References & primary sources
- CMS Hospital Compare — Hospital General Information (the primary source for overall star rating, measure-group counts, ownership, ER, birthing-friendly flag): data.cms.gov/provider-data/dataset/xubh-q36u.
- CMS Care Compare facility profile — this hospital's public page: Care Compare.gov search by CCN.
- 42 CFR Part 482 — Medicare Conditions of Participation for Hospitals (source for grievance-procedure rights + EMTALA): ecfr.gov / Title 42 Part 482.
- Alliance for Innovation on Maternal Health (AIM) — the obstetric safety bundles underlying the CMS Birthing-Friendly designation: saferbirth.org.
Data refreshed: