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Reviews

Reviews

Independent reviews of online health services with Black-patient considerations explicitly evaluated, not bolted on. We score on cost, insurance and Medicaid coverage, clinician fit, and the experience of being a Black patient in the service. Affiliate relationships do not affect rankings; methodology is below.

Talkspace

Mental health / therapy

Talkspace

4.4/5

Talkspace offers therapy and psychiatry on one platform and takes most major insurance, plus Medicare for therapy. It says most insured members have a $0 copay. It doesn't take Medicaid, and it doesn't match you by a therapist's race.

Best for Black adults with commercial insurance or Medicare who want therapy, and medication if they need it, on one platform.

Brightside Health

Mental health / therapy

Brightside Health

4.3/5

Brightside offers psychiatry, therapy, or both, plus a Suicide Prevention Program for adults with elevated suicide risk. It takes most major insurance and some Medicare and Medicaid plans.

Best for Black adults with anxiety or depression, mild to severe, who want medication, therapy, or both, with weekly progress check-ins.

BetterHelp

Mental health / therapy

BetterHelp

4.2/5

BetterHelp lets you check "Black therapist" as a preference when you sign up, but that is a request, not a guarantee. You can message your therapist anytime and switch with a click. It takes some insurance. Its therapists don't prescribe medication.

Best for Black adults who want to request a Black therapist, message between sessions, and switch easily if the first match isn't right.

Hims Mental Health

Mental health / therapy

Hims Mental Health

4.0/5

Hims Mental Health is an online prescription service for men with anxiety or depression. A licensed provider can prescribe generics like sertraline or bupropion, from $49 a month. It isn't therapy, and it doesn't take insurance, Medicare, or Medicaid.

Best for Black men who want anxiety or depression medication online, will pay out of pocket, and already have a therapist or aren't looking for one.

Cerebral

Mental health / therapy

Cerebral

3.5/5

Cerebral offers therapy and medication management on one platform and takes some insurance. In 2024 it agreed to pay more than $7 million to settle FTC charges over health-data sharing and cancellations, and it settled a federal investigation into its controlled-substance prescribing.

Best for Black adults who want therapy and medication management from one platform and have checked that their insurance is in network.

How we review

Each review is built from 4-6 hours of evaluation across four axes: cost (entry price, monthly average, hidden fees), coverage (commercial insurance, state Medicaid, HSA/FSA, sliding-scale), clinician fit (Black-clinician availability, cultural-competency training, language match), and service experience (intake questionnaire quality, matching speed, switching policy, cancellation friction).

We score 0.0 to 5.0 on each axis and weight the result. Reviews are refreshed at least every 6 months or whenever a service materially changes its pricing or coverage. Affiliate relationships are disclosed on every review and do not influence rankings.